Curriculum Vitae of Malcolm Smith

Website: www.thesmith.org.uk
Phone: 01525 240 937

This CV is left as an archive of my employment history.
Now my field of activity is in music, primarily teaching African drumming.

PROFILE

An experienced team leader and computer engineer with wide-ranging knowledge of hardware and software products. Highly motivated, honest and dedicated, with diplomatic customer-facing skills and a meticulous degree of numeracy and literacy.

SKILLS

Teaching West African drumming and song, both one-to-one and to big groups of adults and schoolchildren.
First-line ATM maintenance on NCR, Diebold and Fujitsu/Siemens machines, and second-line on Wincor.
Installing, upgrading and maintaining desktop PC's, servers, peripherals and network hardware.
Managing a team of engineers and optimising manpower and resources to meet deadlines.
Liasing with customers to give quality service, and providing user support and training.
Using alarm systems and security protocols to maintain a safe working environment.
Using PDAs and laptops out in the field to communicate with remote systems.
Managing stock control systems, and documenting to ISO9001 standards.
Communicating effectively with all levels of management and staff.
Producing reports based on analysis of weekly/monthly data.
Training staff and customers in IT, FLOSS and productivity.
Teaching children and adults skills such as computing and music.
Installing and configuring software from disk, CD-ROM, LAN and WAN.
Administering Debian workstations with GNU/Linux/UNIX command line skills.
Maintaining regular automated backups using state-of-the-art Free Software tools.
Designing W3C-conformant websites, image editing with The GIMP and ImageMagick.
Programming using HTML and BBC BASIC, plus some knowledge of BASH, C/C++ and Java.
Preparing documentation using word-processors, spreadsheets, databases and music software.
Digital/analogue mixing, recording and synthesis, sampling, MIDI sequencing and signal processing.
Performing music (mainly percussion) and DJ-ing with records from my extensive and diverse collection.
Multi-drop van driving in London and the South East of England; with a good sense of direction and timing.

EXPERIENCE

2008-now African Drumming Teacher and manager of Drumming Is Fun.
2008-now African Drumming Teacher (part-time) teaching in schools through Bedfordshire Music's Wider Opportunities scheme.
2007-2008 Business planning, market research, website design, etc. to set up my own company teaching music.

1997-2007 Various projects through MicroRoute Ltd., Warwick, until made redundant:

2005-2007 Team Leader organising engineers' rota, holidays, staff training, day-to-day personnel issues.
2000-2005 ABS Engineer for a security company, first-line maintenance in London, Essex, Herts, Beds, Bucks.
1999 Network Engineer replacing PC's and servers in CSG offices around South East England:
Data migration, cabling, configuration and testing of LAN on Windows NT for Y2K upgrade.
1999 IBM Installation Engineer:
- setting up Boots Advantage Card kiosks in shops around the UK.
- setting up EPOS tills in Jones shops around South East England.
- installing routers in Tesco stores connecting ISDN, Ethernet and IBM RS6000 mainframe.
1998 Network Site Engineer at RAF Wyton, Cambridgeshire (MOD Security Clearance checked).
Installing computer equipment and building software over the network.
1998 CRM Refresh Team contracted at various IBM locations around London:
Upgrading user platforms on laptops and desktops, migrating software, data capture/restore.
1997 Mobile Service Technician for NCR UK Ltd., Watford, Herts:
Maintaining IT equipment for Lloyds and Nat West Banks, primarily IBM servers, PC's and counter terminals.

Previous employment:

1997 Configuration Engineer for Compel plc, Welwyn Garden City, Herts.
1995 Data Entry Clerk for Blue Arrow Temporary Services, St. Albans, Herts using Microsoft Office.
1994 Configuration Engineer for Computacenter Ltd., Radlett, Herts: Hardware and software installation and testing on IBM, Compaq, Toshiba, HP and Apple desktops, laptops and servers running MS DOS, Windows, Office and applications. Encryption of protected financial systems.
1988-89 General Assistant for J. Sainsbury, Beeston, Nottingham: Checkout operator, customer service, stock taking/replenishment and warehouse duties. Working part-time while studying at college to gain vital real-world experience of the retail sector.

EDUCATION

2009-2010 Sing Up Take The Lead course learning how to teach vocal workshops.
2008 Business Link courses: Starting Your Own Business, Presentation Skills, Business Planning, Marketing Your Business, Bookkeeping & Accounts, PR for Virgins, Taxation & VAT, Managing Money & Making A Profit, Running A Business From Home, Time Management and Closing The Sale.
2000-01 Oaklands College, Welwyn Garden City, Herts: C/C++ and Java Programming evening classes.
1990-93 University of Hertfordshire: Completed modules in Computing, Electronic Music, German and Linguistics using Modula-2, Pascal, Ada, VAX VMS3, UNIX, Sun OpenWindows, LogicWorks, Cubase, Performer.
1982-90 West Bridgford School, Nottingham:
1990 2 'A' Levels: Pure and Applied Mathematics (grade D) and Computer Science (grade C).
1987 10 'O' Levels, including Mathematics, Physics, Computer Science all at grade A.

INTERESTS

Computing: GNU/Linux, programming, audio software development, web design, the Internet.
Music: composing, drumming, singing, playing, listening, recording, producing, teaching.
Cycling, walking, swimming, nutrition, poetry, photography, science, current affairs.